Return Policy

1. Customized & Sublimated Items At Hipona, we specialize in professional, made-to-order sports apparel. We do not offer any returns or exchanges on customized uniforms, personalized gear, or fully sublimated products. Once an order is approved and sent for production, all sales are final.

2. Returns for Blank (Non-Customized) Items If you ordered blank uniforms (not made-to-order, no customization, no logos/names), they may be eligible for return under the following conditions:

  • Notification: You must reach out to us within 3 days of receiving your package.

  • Window: Authorized returns must be shipped back within 7 days of receiving return authorization.

  • Fees: A 25% restocking fee will be applied.

  • Shipping Costs: Since Hipona provides free shipping on the original order, a deduction equivalent to the actual original shipping cost will be subtracted from your refund. You are also responsible for the cost of shipping the items back to us.

  • Condition: Items must be brand new, unworn, unwashed, with all original tags and packaging.

3. Cancellations We understand plans change, but once production begins, costs are incurred. Our cancellation policy is as follows:

  • Within 2 Hours: If no approval pictures were requested, you may cancel free of charge.

  • Within 3 Days: A 4% transaction fee (PayPal processing fee) will be deducted. If logos or names have already been printed for your approval, those costs will also be deducted.

  • After 3 Days (Custom Orders): A 15% cancellation fee plus the cost of any printed materials (logos, numbers, names) will be applied, provided full production has not started.

  • Post-Approval: Once a custom order is approved and sent for final processing/production, no cancellations or refunds are possible.

4. Damaged or Incorrect Items We stand behind our quality. If there is an issue with your order:

  • Reporting: You must report damages or missing items within 3 business days of delivery.

  • Evidence: Photographic or video evidence clearly showing the damage and the full uniform must be sent to [您的客服邮箱].

  • Resolution: If a claim is verified, we will remake the damaged custom items and ship them to you at no additional charge.

  • Return Labels: If we require you to return damaged items, we will provide a return label. These must be shipped back within 5 business days of receiving the label.

5. Missing Items or Customization

  • Missing Customization: If an order arrives without requested customization, you are entitled to a refund for the customization portion only. This does not warrant a full refund for the uniform.

  • Missing Items: Reported missing items (within 3 days) are entitled to a refund for the missing pieces only.

6. Refunds

  • Processing: Once your return is inspected (for blank items), we will notify you of approval or rejection.

  • PayPal Credit: Approved refunds will be applied directly to your original PayPal account within 3-5 business days.

  • Late Refunds: If you haven’t received a refund, please check your PayPal activity first. If issues persist, contact us with your name and order number.

7. Sale Items Only regular-priced items may be considered for return (if not customized). Any items purchased with a discount code or during a sale are Final Sale and not eligible for return.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.