Billing Terms & Conditions

1. Payment Authorization

By clicking "Complete Order," you authorize Hipona Sports to charge your selected payment method for the total amount of your order, including any applicable sales tax. All transactions are processed in USD through secure, industry-standard encrypted gateways.

2. Order Verification & Security

To ensure the security of our customers and prevent fraudulent activity:

  • We reserve the right to delay or cancel any order that fails our internal security or payment verification process.
  • Our team may reach out to you via support@hiponasports.com to request additional information if a transaction is flagged for review.
  • Orders will only be dispatched to the verified shipping address confirmed during checkout.

3. Transparent Billing

  • No Hidden Fees: We do not charge any additional processing fees.
  • Free Shipping: The total amount at checkout includes free standard shipping for all US orders.
  • Returns: For non-customized items returned within our 30-day window, refunds will be issued for the full purchase price with no restocking fees.

4. Dispute Resolution & Customer Care

We value your business and are committed to resolving any billing issues promptly and fairly. Before initiating a formal dispute or chargeback with your financial institution, we kindly ask that you contact our support team at support@hiponasports.com.

In most cases, we can resolve billing errors, shipping delays, or refund requests much faster than a formal dispute process. Our team operates from our Westwood, MA operations center and our Peru headquarters to ensure you receive a timely response.

5. Refunds

All approved refunds will be credited back to your original payment method within 3-5 business days after the resolution of the inquiry or the receipt of returned goods at our US warehouse.